Frequently Asked Questions
Everything you need to know about the platform.
What is Adhero and how can this platform add value to my practice?
Are you a professional who values exercise therapy, adherence, and self-reliance? Then Adhero fits the mission and vision of your practice. Adhero is a platform that specifically addresses your clients' adherence and adds significant value to your practice by making the user experience much more engaging through strategic gamification elements. Our approach is fully based on theoretical models from behavioural psychology. We combine these psychological theories with our own data from extensive surveys among Belgian patients to act as an intermediary that strengthens the (digital) working alliance. By applying gamification and psychological factors in this thoughtful way, we ensure that both your client's adherence and self-management are successfully and qualitatively improved.
What makes Adhero different from other platforms?
What makes Adhero unique compared to other providers is our in-depth focus on your client's motivation through evidence-based gamification. To make the entire journey more appealing for your clients, we implement strategic gamification elements. We distinguish ourselves by not simply using game elements for this, but by integrating scientifically grounded theoretical models in combination with data from our questionnaires. We make concrete use of well-known frameworks that focus on behaviour change. By seamlessly combining these theoretical models and psychological factors with the data from our questionnaires, we act as an intermediary that strengthens the digital working alliance. All of this is specifically designed to improve your client's adherence and self-management in an evidence-based, effective way.
What are gamification elements? And how can they increase adherence among my clients?
Know Duolingo? Ever been afraid of losing your streak? That's the principle of loss aversion, a powerful psychological mechanism you now see in many apps. Our approach, however, goes beyond mere game elements. We make a unique translation by combining insights from our surveys—focused on functional and motivational game features for home exercises—with scientifically grounded theoretical models and psychological influence principles. The end goal is clear: we position your client as the hero in their own recovery process. By lowering the threshold for home exercises and increasing engagement, we not only promote adherence but also facilitate the step towards the highest possible self-reliance for your client.
Are these features scientifically proven to help increase adherence?
Absolutely! We integrate scientifically grounded theoretical models into the platform, including the Reasoned Action Approach, Self-Determination Theory, and influence principles. By combining these proven psychological theories with data from extensive surveys, we tackle the root causes of low adherence in a targeted way. This setup is specifically designed to strengthen the working alliance and thus effectively increase your client's adherence and self-management. For more detailed information, you can visit our website for the explanation of the different features.
Can students use Adhero for free?
Absolutely. We advise students to use Adhero specifically during placements or other professional activities. That way you experience in practice what benefits the software offers in a professional work environment.
How much does Adhero cost?
(To be determined)
What does Adhero keep track of for me?
Adhero manages all your data in one clear place. The system stores your client base, personal goals and adherence statistics per client, and the home exercises you have assigned to them. In addition, your own added exercises are saved in your library.
What client data is actually stored?
For each client we store the necessary basic details: name, email address, and date of birth. We also keep relevant information for you, such as personal goals, assigned home exercises, and the associated adherence statistics.
Will I have extra administrative burden with Adhero?
Not at all! Adhero actually reduces your administration by replacing time-consuming methods such as pen and paper. The platform is designed for maximum ease of use, similar to the apps you use daily like WhatsApp. The big advantage is that you always keep a clear overview of the home exercises you have given and can adjust them easily, without extra paperwork.
Can Adhero also be used for the older population?
Yes, Adhero is very well suited for older clients. All they need is a valid email address. If they have difficulty using new technologies or apps, you can easily make the process more accessible. You have the option to send a so-called 'Hero link' (magic link) to their email address. With one simple click they get direct access to their personal home exercises, without having to remember complicated passwords.
What is white-labeling? What value does it add?
White-labeling means you can fully adapt the Adhero app to the branding and brand identity of your own practice. The main benefit is trust: clients are quicker and happier to use a service that has the trusted look and feel of their own therapist than an external, unfamiliar application. By giving Adhero your own branding, you increase your clients' acceptance and engagement. Want to find out more? Check out the white-label page on our website for more insight into how this feature can strengthen your practice.
Does Adhero offer its own exercise database?
No! At Adhero we explicitly choose not to offer a standard exercise database. Our vision is that customisation is essential for effective guidance. Moreover, it is scientifically proven that personalised home exercises yield better results for clients than generic exercises from a database. Want to read more about the scientific basis and benefits of this approach? Then check the information about our personalised video feature on the website.
Is my trial automatically converted into a subscription?
Yes, to ensure a seamless transition, your 30-day trial is automatically converted into the Adhero subscription you have chosen. You don't need to do anything yourself and can continue working without interruption. If after the trial you don't want to use our software after all, you can simply cancel free of charge before those 30 days have passed. Note that in that case your access to the platform ends immediately and all entered data, including that of your active clients, will be permanently deleted.
Can I upload my own exercises and share them with colleagues?
Absolutely! With Adhero you can easily add your own frequently used exercises and share them directly within your team. Through our group function you can connect with colleagues to follow clients together, exchange templates, and quickly tailor each other's exercises to your needs.
Can I cancel my subscription?
You can cancel your Adhero subscription at any time at no cost. When you cancel, you keep access to the platform until the end of your current monthly or annual subscription period. Please note that after this end date your account will be closed and all stored data for you and your clients will be permanently deleted.
How long does it take to onboard my practice?
See the onboarding information on our website for the current lead time.
What if I get stuck with Adhero?
For questions or problems while using Adhero, our support team is here to help. You can report technical issues directly to us via the feedback button in your account profile. We also greatly value your suggestions for the platform; you can always fill in the feedback form on our 'About us' page.
What does Adhero do for my clients?
Adhero offers your clients a clear and organised platform for their home exercises, including all related parameters, objectives, and points of attention that you have set. When opening the app, your practice's identity is always central, right next to the client's personal goals and current exercise schedule. What makes Adhero unique is the use of gamification. By making the journey motivating and user-friendly, we encourage clients to take the lead in their own journey. In this way they achieve their goals more purposefully, with more insight and confidence.
Can I pay for Adhero with Maestro/Bancontact?
Unfortunately, it is currently not possible to pay with Bancontact. Because Adhero works with automatic subscription renewal, we only accept payments by credit card. When registering your profile we therefore ask you to link a valid credit card. This allows us to process the periodic charges smoothly and your access to the platform continues seamlessly.